Customer Support

Diamond Visionics offers unparalleled support with a network of engineers from users to developers. We offer an annual maintenance package that has an automatic availability of product upgrades to keep our customers on top of their needs.

We are available via Skype, email or phone support, with quick turnaround for fixes of your bugs or to step you through your scenario to help your simulation and training requirements. And, based on program needs, we also provide custom forums for direct communication with the team.


Contact Information

Diamond Visionics
info@diamondvisionics.com
607-729-8526
120 Plaza Drive #F, Vestal, NY 13850

Customer Support
Andrew Peters
607-729-8526 Ext 109
andrewpeters@diamondvisionics.com

Marketing and Sales
Daniel Peters
412-999-8399 Office/Mobile
dpeters@diamondvisionics.com

Diamond Visionics delivers GenesisLunar to NASA JSC
Jun 3, 2019, 5:39 PM
Vestal, NY – May 12, 2019– Diamond Visionics, a leading provider of training and simulation products has launched GenesisLunar. The GenesisLunar software gives organizations the ability to go beyond earth to the moon for a high fidelity Lunar landing simu…
Diamond Visionics Completes Final Acceptance for USN C-130T
May 10, 2019, 2:08 PM
Diamond Visionics has completed Final Acceptance on the US Navy C-130T full trainer upgrade for JF Taylor Inc. using GenesisIG. The GenesisRTX ability to natively render the scene directly from the Navy Portable Source Initiative (NPSI) source data during…
Successs for Diamond Visionics
Apr 5, 2018, 3:03 PM
Diamond Visionics has always envisioned two main goals – to take the pilot training experience and make it as close to real-life as possible and provide it for the lowest cost. The company defined that need first with the Navy, and noticed that pilot simu…
Diamond Visionics Releases GenesisRTX version 10.5.3
Jan 30, 2018, 7:15 PM
Vestal, NY – January 25, 2018 – Diamond Visionics’ announces the release of GenesisRTX version 10.5.3 with some major technology upgrades and new feature enhancements that support Diamond Visionics’ priority on providing high fidelity image generation. Ne…
Diamond Visionics Completes Factory Acceptance Test for KC-130T
Oct 17, 2017, 1:59 PM
Vestal, NY – October 13, 2017 – Diamond Visionics is announcing today the completion of a successful Factory Acceptance Test (FAT) on the U. S Marine Corps KC-130T Image Generator (IG) upgrade for JF Taylor, Inc using GenesisIG. The GenesisIG scene is gen…